How to contact us
- Email: hello@transitpick.com
Wrong fares, confusing text, site feedback: all are welcome.
If you need another language, let us know by email. We will add the most requested languages first.
When you report a wrong fare, please include
- Which city? (Seoul · Busan)
- Which page? (for example, Compare passes, Airport → Station)
- What the site says, and what you think is right
- The official site address you checked, if you have one
- Your device and browser (for example, iPhone Safari, Android Chrome)
We only need an email address so we can reply. You do not need to give other personal info, like your name or phone number.
Replies and fixes
- We check what you send against official site data.
- We reply as soon as we have checked. If we get many messages, it may take a little longer.
- If something is wrong, we fix the site and update the check time at the top.
What the team cannot help with
The team does not sell cards or passes. So we cannot handle the things below.
- Buying, adding money, refunds, or reporting a lost card or pass
- Fare problems at a station or on a bus
For these, please ask the place that sold the card or pass. You can find sellers in Buy & refund and in the source list in How we calculate.
If you need language help or tour info during your trip, call 1330, the Korea Tourism Organization travel hotline.